If Stellar Photo Recovery closes unexpectedly during the scan, try the following steps:

  • Restart Stellar Photo Recovery.
  • Check the health status of your system's Hard Disk Drive (HDD).

If the software continues to close after few minutes of scan, it may indicate that the drive is failing. In that case, create the disk image of the drive using the ‘Create Image’ feature of Stellar Photo Recovery to recover the data.

Here’s how to create a disk image and recover media files from it:

  1. Run Stellar Photo Recovery.
  2. From the Side Panel, under Disk Image, click Create Image option.
  3. From the Create Image screen, select the drive or partition for which you wish to create an image. To create image of the entire drive, click Create.

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  1. In ‘Creating Media Image to Save’ dialog box, locate the destination where image file should be saved. In the File Name text box, type name. Click Save.
  2. Creating Image screen will appear showing the process of creating the image.

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  1. After the process gets completed, Imaging Successful dialog box appears. Click OK.

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  1. A screen as displayed below shows the newly created image.

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  1. Click Scan to start the recovery process. It will take some time to complete.

  1. Click OK once the scan completes. In the left-pane of the main window, you can see the list of all the found files and folders. Select a file and preview in the right pane.

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  1. Choose the file you want to restore and click Recover. Next, specify the location on the local disk where you want to save the recovered media files and click Save.

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