Stellar Data Recovery Knowledge Base (KB) Articles 810

SKB1100

How to resolve error “Exceeded Message Size Restrictions”?

When migrating mailboxes, you may encounter the error: “Exceeded message size restrictions.” This happens when the source mailbox contains emails larger than the maximum message size allowed at the destination server. If the destination mailbox has stricter size restrictions, the migration cannot proceed for those messages. Cause The maximum message size at the destination server is smaller ..

Date Published 18 Sep 2025

Total Views 258

SKB1099

Request Failed – Remote Server Returned an Error

Applies to: Microsoft Exchange Server (all supported versions) Microsoft 365 Hybrid Exchange environments Summary When connecting to an Exchange server, you may receive the following error message: The request failed. The remote server returned an error. Cause This issue can occur due to one or more of the following reasons: Exchange Server is down or not responding. Network connectiv..

Date Published 13 Aug 2025

Total Views 251

SKB1112

Why does Stellar Eraser for iPhone take time to erase data?

Data erasure is a thorough process designed for security, not speed. The time depends on: Amount of data stored on the device Type of files (photos, videos, apps, etc.) Number of overwrite cycles Since the software ensures complete and irreversible deletion, it performs deep-level wiping, which naturally takes longer than simple deletion. ..

Date Published 28 Apr 2026

Total Views 242

SKB1114

Does Stellar Eraser for iPhone erase data from third-party apps like WhatsApp, Instagram, etc.?

Yes, the software erases data from both native and third-party apps, including: WhatsApp chats, attachments, and media Instagram data and cached files Other installed app data and associated files It ensures complete removal of personal and app-related data. ..

Date Published 28 Apr 2026

Total Views 242

SKB1097

Factors Affecting Migration Speed and Optimization Tips

When performing mailbox migrations (e.g., Exchange to Microsoft 365), the migration speed can vary significantly depending on several technical and environmental factors. Understanding these will help plan and optimize your migration process. 1. Factors Affecting Migration Speed a) Mailbox Size Larger mailboxes require more time to process because of: Higher item counts Large attachments C..

Date Published 13 Aug 2025

Total Views 242

SKB1110

How to verify that Stellar Eraser for iPhone has completely wiped your data?

After the erasure process, the software displays a success message confirming that all data has been erased. To verify: The iPhone is restored to a factory-like state (no personal data remains) All content (photos, apps, accounts, etc.) is removed from the device Data becomes unrecoverable by any recovery software There is no downloadable or detailed erasure report generated by t..

Date Published 28 Apr 2026

Total Views 238

SKB1113

Can Stellar Eraser for iPhone remove hidden and residual data from iPhone?

Yes, Stellar Eraser for iPhone is designed to remove: Hidden files and system traces Residual data left after deletion App caches and temporary files This ensures no leftover fragments remain that could be recovered using advanced tools. ..

Date Published 28 Apr 2026

Total Views 238

SKB1115

Can Stellar Eraser for iPhone erase data from a locked or disabled iPhone?

No, the iPhone must be unlocked and accessible to perform data erasure. You need to trust the connected computer USB debugging/permissions must be enabled Locked or disabled devices restrict access for security reasons To proceed, unlock the device before starting the erasure process. ..

Date Published 28 Apr 2026

Total Views 238

SKB1091

How to Manually Register a DLL and resolve 'Failed to create COM instance' error?

Some applications rely on dynamic link libraries (DLLs) to function properly. If a DLL fails to register during installation—such as StellarEWS.dll from Stellar Repair for Exchange—you may need to manually register it. This article provides step-by-step instructions for manually registering a DLL using the regasm tool, and also guides you in resolving the related error: “Failed to crea..

Date Published 03 Jun 2025

Total Views 236

SKB1111

What erasure standard does Stellar Eraser for iPhone use (and is it secure)?

Stellar Eraser for iPhone uses advanced data wiping algorithms aligned with internationally recognized data erasure standards. Overwrites existing data multiple times Ensures data is permanently destroyed and unrecoverable Suitable for personal, professional, and compliance-based data removal Yes, the process is highly secure and prevents any possibility of data reconstruction. ..

Date Published 28 Apr 2026

Total Views 235